You are NOT recieving an email notification when your Support Ticket is created and/or updated.

Problem:

You have created a Support Ticket with us and are/have not received any emails from the ticketing system when your case was either created/updated.

Expectation:

Our ticketing system will send you an email notification when you initially create the support ticket with us, as well as any time your ticket is updated with a response or change in status.

Resolution:

In order to ensure that you receive these communications you will want to request that your IT department whitelist no_reply@misysinc.com to make sure they don’t get flagged as Spam/Junk or suppressed by any email policy you may have in place.

If you have not been receiving these emails, it indicates that they were either flagged as junk or spam (and can likely be located in any junk/spam folders you may have access to) or are being suppressed.

It is our policy to respond to all support tickets within 24 hours (usually much quicker than that) and you can also directly access your support ticket by navigating to https://helpdesk.misysinc.com/ticket.php and entering your Ticket tracking ID.

If you have further questions or problems please contact MISys Technical Support.