Message: “User is Already Logged in” – after performing a new install/update

This behavior can be exhibited after performing a new MISys install/update while Anti-Virus software was running in the background (specifically Webroot). As a result you may find that one or more of the MISys program files have been quarantined by your Anti-Virus software.

In particular you will get this message if the file called MISys.TableBase.dll is missing from both the MISys Client Install directory (by default C:\Program Files (x86)\MISys\MISys SBM\MISys SBM 6.x Client) and the MISys Server admin directory (by default C:\Program Files (x86)\MISys\MISys SBM\MISys SBM 6.x Server\Server Admin).

Resolution:

• Check with your System Administrator and attempt to release the file MISys.TableBase.dll from quarantine (along with any other MISys files).
  
• Verify that the MISys.TableBase.dll file exists in the following directories:
  
• ..\MISys\MISys SBM\MISys SBM 6.x Client
• ..\MISys\MISys SBM\MISys SBM 6.x Server\Server Admin
  
• Moving forward, we'd suggest whitelisting/excluding MISys in your Anti-Virus program to avoid problems with future install/updates.

If you're still unable to log in, contact MISys Technical Support for assistance.