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Message: Unhandled Exception has occurred in your application. The document has not been opened.


You may run into this error if a different version of Crystal reports runtime has been installed (typically resulting from an update to your Accounting package and or other application).

NOTE: If you're uncomfortable with or would like assistance walking through the steps below please create a support ticket with us and we'll be happy to assist.

Steps to modify the MISys.SBM.exe.config file:

Note: Make sure to completely close out of all MISys windows (including the MISys login screen) first

  1. Locate the MISys.SBM.exe.config file. This file is located under your MISys Client install directory (by default C:\Program Files (x86)\MISys\MISys SBM\MISys SBM 6.4 Client).
  2. Backup the MISys.SBM.exe.config file.
  3. Open the attached text file MISys-6.4-AppConfig-Block-for-Crystal-Reports-and-Sage-300.txt (at the bottom of this KB Article) and Copy the contents.
  4. Right click on the MISys.SBM.exe.config file (you located in step 1.) and select edit (which will likely open the file using Notepad).
  5. In Notepad verify that Word Wrap is disabled by clicking Format (the Word Wrap option should NOT be checked).
  6. About half way down you'll see a section starting with:<assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
  7. Place your cursor at the end of this line and hit Enter to create a new line below it.
  8. Right click and select Paste (which should paste the contents of the attached text file).
  9. Save the changes and exit Notepad. 

Log back into MISys and try printing a report.

NOTE: If you know that you are running the Crystal Reports runtime (SP26) or you still have problems after performing the steps above, repeat the steps but in Step 3. use the text from the attached file MISys-AppConfig-Block-for-Crystal-Reports-SP26.txt (at the bottom of the KB article).

If you continue to have problems, please create a support ticket with us and we'll be happy to assist.

MISys-6.4-AppConfig-Block-for-Crystal-Reports-and-Sage-300.txt MISys-6.4-AppConfig-Block-for-Crystal-Reports-and-Sage-300.txt
MISys-AppConfig-Block-for-Crystal-Reports-SP26.txt MISys-AppConfig-Block-for-Crystal-Reports-SP26.txt

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Article ID: 95
Category: Reporting
Date added: Oct-14-2020: 1:02pm
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